Return and Exchange Policy
Unfortunately, we don't offer exchanges but we are happy to accept the unused product for return in original packaging within 30 days of purchase. Customer is responsible for all return shipping charges. Once the return is approved, the customer will be refunded the cost of the product and any tax that was collected. This process may take up to 14 business days from the time the return has been received. If you want a different size or product, you may place a new order at any time or wait until your refund has been processed.
** NOTE: If your return is worn, damaged, or used, the product will be not be eligible for a refund. The product will be returned to you and a refund will not be issued.
No shipping costs, duties, or VAT will be refunded on a return.
All custom orders begin production immediately upon approval of final artwork and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.
Additional non-returnable/refundable items:
Downloadable software products
After 30 days, items may not be returned for any reason. If you have any questions about returns, please contact email@example.com.
Restocking Fee - Returns of 5 items or more on a single order are subject to a restocking fee due to the additional processing time required for large returns. EventTee reserves the right to charge a 10% restocking fee on returns of 5 items or more. This fee will be reduced from the refund due to the customer. Defective items will not incur the 10% restocking fee.
To RETURN an item, contact firstname.lastname@example.org to ensure you receive your Return Authorization number prior to sending back your return.
RETURN ADDRESS: Compound Sportswear, ATTN: RETURNS DEPARTMENT 912 Dailey Mill Road, McDonough GA 30253, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.